| Contact information|
Radio Society of Great Britain
3 Abbey Court
Priory Business Park
Tel: 01234 832700
Fax: 01234 831496
Prices shown include VAT (where applicable) and are subject to change without notice. E&OE.
Magazines are currently published monthly and despatched to UK addresses by post. Occasionally copies do go missing and we are happy to replace these free of charge. Contact firstname.lastname@example.org or phone +44 (0) 1234 832700 (8.30-4.30 Mon-Fri) if your copy does not arrive in good time. Please allow 10 working days to elapse after the expected arrival date before claiming. Our publishing schedule is available in the RadCom section of the main RSGB website www.rsgb.org/radcom
Overseas deliveries do take longer. Our intention is that members should regularly recieve their copy by the end of the month prior to the cover date i.e. arrival for the May issue should be before the end of April. We do recognise this is not achieved in every destination we send copies to but we may be limited by local postal services. If you are experiencing particular difficulties please conrtact us.
| Discount Vouchers|
Unfortunately unless specifically stated otherwise the RSGB does not accept any form of voucher payment against RSGB membership fees.
| Return Policy|
In the unlikely event of a RadCom arriving damaged or faulty please contact RSGB sales (details above) for a replacement copy.
Payment may also be made by post, enclosing a cheque or postal order. These should be crossed and made payable to "Radio Society of Great Britain ". If sending cash, please use registered post.
We accept all major credit and debit cards, except non Euro specific cards such as Discover etc. and Diners Club. Please note not all overseas credit cards will accept charges from the UK, if this is the case, we ask that you ensure you have advised your card company of the transaction which will enable us to process your order.
Our telephone number for credit card orders is +44 (0) 1234 832700
| Charging & Errors|
This site actively takes payement at the time the order is placed therefore if errors are found at time processing we reserve the right to reject the payment and refund you. We will try to contact customers to advise of changes but in the event we are unable to do so, the rejection may still be carried out.
In cases where the customer has made an error the RSGB reserves the right to make a £10 administration charge when making refunds to cover administration costs. This is only applied in cases of error and does not affect your distance selling rights.
Customers may cancel orders prior to despatch by contacting email@example.com or telephoning +44 (0)1234 832700 during office hours (8.30-4.30 Mon-Fri). Please note that transactions are automatically processed through our systems, so on occasion cancellations may involve a credit/debit card refund and these may take a few days to complete through the banking system. In the event that an order has already left us (usually within 2 working days) cancellation is not possible and we need to refer you to our returns policy.
Customers setting up direct debit payments or other payments for a future date have the right to cancel prior to payment being taken, subject to the product involved. This should be done in writing (email) to the RSGB sales department at least 14 days before the payment is due.
Errors and Omissions Excepted
This site in common with others covered by English law operates a policy of Errors and Omissions Excepted (E&OE). Whilst the RSGB takes all reasonable care in the production of this website we can accept no responsibility of any inaccuracies or omissions contained with this website. With a large number of prices and product descriptions being displayed both here and in our advertising occasionally an error or an omission will occur. In such circumstances the RSGB reserves the right to decline orders, withdraw offers or items from sale, amend descriptions and/or take any other steps it deems necessary. Any changes made are entirely at the RSGB's discretion and can be made without prior notice.
© Radio Society of Great Britain
All rights Reserved. No part of this site may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain.
| Data Collection|
What we collect
We collect the following information:
** Name and address, callsign if applicable
** Contact information including email address and telephone number
** Website usage data
** Demographic information such as postcode, preferences and interests
** Credit card and other e-payment details
** Other information relevant to customer surveys and/or offers
What we use the data for
The data gathered by this site is used to:
** Take and fulfill customer orders
** Internal record keeping and legal obligations
** Administer and enhance the site and service
** Disclose information to third-parties for goods fullfillment and delivery purposes
The RSGB holds this data for the specified usage only and does not use the data for any other purpose than that it was supplied for. The RSGB does not sell any of its databases to third parties and does not solicit orders from data held on this site.
| Data Security|
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.